History and Experience
Our corporate history began as Gene Krueger our president worked as a programmer with one of the founding computer companies Sperry Univac. After gaining significant experience Gene formed a small software company designing systems for McGraw Hill, TV Guide and even the Philadelphia Navy Yard.
As clients wanted new systems to operate independently, Gene decided it was time to start a company to process transactions and fulfillment system independently. So he bought his first mainframe, set-up his office with a team of analysts and away he went. The first clients were circulation and publishing based, and then came book-clubs and products, membership programs, loyalty programs and almost everything anything any marketer in the 70's could dream-up.
Times change and our experience led us to providing customer care with a call center, complex processing and data entry and then pick, pack and ship services for our clients. As times changed and challenges presented themselves NFS evolved to meet the changing needs. The 1980's brought a wider variety of big players like Sears Shop at Home, school programs with Bantam Doubleday, BMG Music and an ever increasing amount of transactions to process. Systems were continually upgraded, with ever expanding product lines to distribute to consumers.
Today NFS manages Ecommerce, B2B and Catalog and Auto Ship fulfillment services for companies worldwide. With an average tenure of top management of over 20 years and a unique management team approach which assigns a system analysts and a customer service representative to be responsible for the success of your program no other company offers this level of customer service and support.
NFS has always remained flexible in its ability to shift to manage specific operating paradigms for our clients. We still manage a complete subscription fulfillment system, continuity and membership systems but have expanded into some of the most complex aspects of product, catalog and Ecommerce processing systems.
Over the 45+ years of our history we have provided support to the largest users of fulfillment services in the country. In an industry where a tarnished reputation quickly leads to corporate extinction, we have maintained our leadership by providing reliable on time performance with the highest degree of integrity.
And today we're a family owned business. Gene's and his family along with the dedicated staff of team leaders and analysts, managers and staff still follow our initial vision…
“To provide superior service and support to delight our clients and their customers!”